Paul was first introduced to IFS when working as an apprentice at MG Rover over 15 years ago, since then he has gone from being an independent IFS consultant to founding Wyre Solutions Limited in 2010. Alongside over seeing the day-to-day running of the business, Paul’s main passion is still working closely with our customers to help maximise their investment in IFS.
When Paul isn’t working, he can be found cycling around the Worcestershire countryside in training for his latest charity challenge to cycle from Lands End to John O’Groats.
Service Operations Manager
Harvey joined Wyre Solutions in June 2017 with 20 years experience working for Retail and Banking Companies. In her last role at a Retail company that had 8 different business threads, it allowed her to gain an in-depth understanding of how each business thread needs to operate to support its end-users and customers along with meeting both business and legislative measures.
After spending predominately the last 15 years in IT and working her way up from a Helpdesk Technician to Group Operations Manager she has been both responsible and accountable for company IT Service Operations, 1st and 2nd line support teams, Vendor management, Service management, and Change management. Nominated by key Exec to be the IT representative attending a Business Advisor Group which consisted of key business leadership members, deciding which projects needed to focus on what elements as a priority to provide a more positive and meaningful impact to each individual business thread and overall company output.
As well as gaining IT Technical and Prince2 qualifications over the years she has managed to successfully pass her V3 Intermediate level ITIL; Continual Service Improvement, Service Operations, Service Design and Service Strategy exams. Her desire is to become a certified ITIL expert in the near future.
Harvey is the key point of contact for our new customer’s transition process, escalation point of contact for our support customers provides light-touch project management and delivers regular service reviews to customers to ensure the support we deliver is always of the highest standard.